Refund Policy
Last Updated: [Insert Date]
At Blanco Nature, we strive for your complete satisfaction. If you are not happy with your purchase, you may request a refund or exchange under the following conditions.
Eligibility for Refunds & Exchanges
To qualify for a return or refund:
- Items must be unused, unopened, and in their original condition (including packaging, tags, and seals).
- Returns must be initiated within 14 days of delivery.
- Proof of purchase (order number or receipt) is required.
Non-Refundable Items
The following items are final sale and cannot be returned or refunded:
- Products marked as “Final Sale” or “Non-Returnable”
- Gift cards
- Used, damaged, or altered items
- Products without original packaging
How to Initiate a Return
- Submit a Return Request via our online portal within 14 days of delivery.
- Pack the item securely in its original packaging.
- Ship the return using the provided return label (if applicable).
Refund Process
- Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
- Original shipping fees are non-refundable, unless the return is due to our error.
- For exchanges, we will ship the replacement once the return is received.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Provide photos of the issue.
- We will arrange a free return or replacement.
Exchanges
- Exchanges are subject to product availability.
- If your requested item is out of stock, we will issue a refund instead.
Return Shipping Costs
- Customer responsibility: Return shipping is at your expense unless the return is due to our error.
- Prepaid labels: In some cases, we may provide a prepaid return label.
International Returns
- Customers are responsible for any customs fees or return shipping costs.
- Returns must include all original documentation.
Questions?
For assistance with returns, visit our Help Center or contact us through the website.